2007 Tour de France and Chase Mastercard, I Want My Time Back!
All the hours I've spent so far watching the 2007 Tour de France now feels like wasted hours of my life. It all seems like a farce after all the doping and synthetic testosterone that's been exposed over the past few days.
But since I can't get those hours back, I shall cease watching the Tour. I've lost track of the Red Sox though, since I haven't really watched many games since the Tour started. Wait, those guys are all jacked up on testosterone too... how about women's golf? Nah, boring. I know, I'll read a book.
The stock market took a steep dive down today so I'm glad I didn't go and buy any more stocks, which I had been planning on doing but got so tied up at work that I didn't have time to think about it. Saved by the Salt Mine. Amazon seems to be doing well and I'm thinking of buying AMZN, I know it and I use it often. I buy all sorts of items, from TVs to MP3 players, books, etc. As a subscriber to their 2nd day free shipping option, I feel like I can always go get what I need and not have to worry about paying for shipping, or waiting for slow shipping. Amazon really knows how to make the user experience completely painless. Not many e-commerce sites can make that claim.
Today I had a terrible experience trying to access my Chase credit card account online. I had forgotten my password, so I began their process of resetting it, which eventually results in them sending a text message to your phone with a code, which you enter into their site and it then allows you to reset your password. However, after going through the painful process of getting to the point where it texted me a reset code, I STILL could not reset my password. I entered my new password, carefully following their character and alpha-numeric requirements, yet after every attempt I was presented with the very same enter new password page. No error message telling me what I may have done wrong, nada. So I broke down and called. Long 10 minute wait for the first operator. I explained to him what was happening. We walked through the whole process. He was stumped. Passed me along to the next level of support. The woman I got of course had no idea why I was calling so I had to start over with her from scratch. Once she understood what was going on, she had a solution! She told me to go back to the very first login screen and enter as my password whatever the last failed password entry was that I'd been trying to enter unsuccessfully. Voila! As it turns out, the password WAS being reset every time I submitted the form, yet it was not telling me that - no, it was acting as though I never even submitted the form. So apparently this is a known bug in their system - their 2nd level customer service reps know about it. My question is - why dont' they fix it??? This seems almost impossible to believe for a company as large as Chase, but there it is. A good hour of my life, lost to their incompetence.
So, to the Tour de France and Chase credit cards: I want my time back!!!!!
But since I can't get those hours back, I shall cease watching the Tour. I've lost track of the Red Sox though, since I haven't really watched many games since the Tour started. Wait, those guys are all jacked up on testosterone too... how about women's golf? Nah, boring. I know, I'll read a book.
The stock market took a steep dive down today so I'm glad I didn't go and buy any more stocks, which I had been planning on doing but got so tied up at work that I didn't have time to think about it. Saved by the Salt Mine. Amazon seems to be doing well and I'm thinking of buying AMZN, I know it and I use it often. I buy all sorts of items, from TVs to MP3 players, books, etc. As a subscriber to their 2nd day free shipping option, I feel like I can always go get what I need and not have to worry about paying for shipping, or waiting for slow shipping. Amazon really knows how to make the user experience completely painless. Not many e-commerce sites can make that claim.
Today I had a terrible experience trying to access my Chase credit card account online. I had forgotten my password, so I began their process of resetting it, which eventually results in them sending a text message to your phone with a code, which you enter into their site and it then allows you to reset your password. However, after going through the painful process of getting to the point where it texted me a reset code, I STILL could not reset my password. I entered my new password, carefully following their character and alpha-numeric requirements, yet after every attempt I was presented with the very same enter new password page. No error message telling me what I may have done wrong, nada. So I broke down and called. Long 10 minute wait for the first operator. I explained to him what was happening. We walked through the whole process. He was stumped. Passed me along to the next level of support. The woman I got of course had no idea why I was calling so I had to start over with her from scratch. Once she understood what was going on, she had a solution! She told me to go back to the very first login screen and enter as my password whatever the last failed password entry was that I'd been trying to enter unsuccessfully. Voila! As it turns out, the password WAS being reset every time I submitted the form, yet it was not telling me that - no, it was acting as though I never even submitted the form. So apparently this is a known bug in their system - their 2nd level customer service reps know about it. My question is - why dont' they fix it??? This seems almost impossible to believe for a company as large as Chase, but there it is. A good hour of my life, lost to their incompetence.
So, to the Tour de France and Chase credit cards: I want my time back!!!!!
Labels: tour de france




