Bank of America, How Can You Screw Me So Royally?
So I went into my local Bank of America office yesterday. I had opened a new business account and needed to sign the paperwork in person. I sat down with the rep and signed everything and watched as she set up my online access, etc. I then went ahead an deposited several thousand dollars in checks into that new account using the ATM and the card for my new business account.
I logged in from home later that day and saw that everything was there - I could see my new account from my main Bank of America login, along with my other existing business and personal accounts.
Today, I logged in and guess what? My new account was missing. So I called Bank of America small business customer support. I entered my new account number into their automated system (which you must do before you can get to a live person). The system did not recognize my new account number. Finally got through by entering my bank card number. I told the rep what was going on, and spent about 15 minutes total waiting for him to try to get my account to show up. He could not, something about the system that does the account linking wouldn't work right. He tried to get a "team member" or whatever happy-happy name they have to use when referring to their fellow workers. After waiting on hold another 5 minutes, it turns out the other guy couldn't do it either.
At that point he placed the blame on the banking center rep who opened the account for me. He said they couldn't give me access to my account because there was no signature card on file. Ok...so why did I go into the banking center yesterday to sign all the paperwork? Seems like the banking center rep didn't complete the process. She didn't do whatever it is that she has to do to upload my signature card to the mother ship.
And of course, bankers do not work past 4pm, max (it's now getting close to 5). So now have to follow up and call the local banking center tomorrow. I feel like a babysitter - I have to call to remind this person to complete her job so that I can access my money.
I know I am wasting even more time by making this post, but I want to share my frustration with others...and I have this odd, far-fetched idea that someone from BofA will actually read this and do something about their broken system. I know, it's nuts.
I'd switch to another bank, but BofA has me hostage with all my online payees - I can't even contemplate setting all of that up again with a different bank. Not to mention the fact that any other bank is probably just as screwed up as Bank of America.
I logged in from home later that day and saw that everything was there - I could see my new account from my main Bank of America login, along with my other existing business and personal accounts.
Today, I logged in and guess what? My new account was missing. So I called Bank of America small business customer support. I entered my new account number into their automated system (which you must do before you can get to a live person). The system did not recognize my new account number. Finally got through by entering my bank card number. I told the rep what was going on, and spent about 15 minutes total waiting for him to try to get my account to show up. He could not, something about the system that does the account linking wouldn't work right. He tried to get a "team member" or whatever happy-happy name they have to use when referring to their fellow workers. After waiting on hold another 5 minutes, it turns out the other guy couldn't do it either.
At that point he placed the blame on the banking center rep who opened the account for me. He said they couldn't give me access to my account because there was no signature card on file. Ok...so why did I go into the banking center yesterday to sign all the paperwork? Seems like the banking center rep didn't complete the process. She didn't do whatever it is that she has to do to upload my signature card to the mother ship.
And of course, bankers do not work past 4pm, max (it's now getting close to 5). So now have to follow up and call the local banking center tomorrow. I feel like a babysitter - I have to call to remind this person to complete her job so that I can access my money.
I know I am wasting even more time by making this post, but I want to share my frustration with others...and I have this odd, far-fetched idea that someone from BofA will actually read this and do something about their broken system. I know, it's nuts.
I'd switch to another bank, but BofA has me hostage with all my online payees - I can't even contemplate setting all of that up again with a different bank. Not to mention the fact that any other bank is probably just as screwed up as Bank of America.
posted by Andrea Wasik at
4:58 PM
2 Comments:
Andrea, what I have to say, you may not like. I've had some personal experience with Bank of America phone customer service. A lot of times they blame it on the banking center just to get you off their backs. I've found that it is always worth the time and the hassle to go to the banking center and talk to an actual person. You are more likely to get a response than when talking to UGag-Do and George in Guam. Good luck, keep me updated!
Hi Alyson - I suspect you are right. Unfortunately the woman in the banking center knows NOTHING about online access - whenever I ask her about it, she says "oh, I don't know anything about that, you have to call online customer service" - and the sad truth is, I believe it is true that she doesn't know anything about it. Yeah, blame game. Lame.
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